Humanistic Therapeutic Trauma Counsellor in Chatham, Medway .  
 Registered member of  The British Association of Counsellors & Psychotherapists and The National Counselling & Psychotherapy Society

Serena Waite  (she/her) RMBACP MNCPS accred                                 

Welcome to my website.
I qualified in Humanistic Therapeutic counselling and Trauma Therapy. 
Fundamental to how I offer counselling is the provision of a confidential and non judgemental space for you to explore any aspects of your life, your feelings, your thoughts, your relationships and experiences that you feel may be impacting or have impacted on your psychological, emotional and physical well being and working together to explore what you may want in your life as you move forward.

I am a registered member of both the British Association of Counsellors and Psychotherapists and the National Counselling & Psychotherapy Society.

I hold a basic DBS certificate. 

Thinking of getting in touch? 
What you can expect.

I work from a tranquil and spacious garden room in Maidstone Road Chatham ME5 

It can be daunting  coming for counselling for the first time and so I offer a free initial session in person, online or by phone, to offer you information about my style of counselling, what I can offer, how I protect your privacy and to discuss what you may be hoping for from counselling for you to see if it is what you are looking for and how you feel talking with me. If you decide that you would like to proceed we can discuss if you would like to meet face to face, online or phone and book in an appointment. I will also ask to take some personal details and I will provide written details of our working agreement and my privacy policy for you to sign and keep a copy. 

I accept  self referrals, work place and professional referrals.

I offer in person, phone and online counselling for adults residing in the UK.

 I offer appointments during the day and evenings.


£40 for one hour session.


Card payments, link  or cash accepted on day.

Some areas I work with

this list is an example of some areas 

I work with trauma, depression, anxiety, loss, identity, relationships, suicidal thoughts, stress, low self esteem

Safe online and phone counselling

If you prefer to meet online or by phone I offer both to people living in the UK

Information about online and phone counselling

There are benefits to both online and phone counselling, like being able to access counselling from the comfort of your own home and more flexibility with times as no travel. 

There are also things to consider: how comfortable you feel using internet technology, if you have access to a private computer where you will not be disturbed and if you have a space in your home where you will not be overheard. 

Also with phone counselling considering how you may feel about not having visual cues. 

There may also be internet difficulties with connections and breaks to connections. 

That said if after considering the benefits and challenges we agree that our work together will be online or by telephone we can put in place as much as possible to ensure safe working via either of these means. 

I am not able to promise absolute confidentiality over the internet, but I will put in place security measures to where possible prevent confidentiality being compromised:


• I will offer a HIPPA compliant secure encrypted platform for online work; I use

•I will use a secure Wi-Fi connection;

•I will ensure that I work from a space that our work will not be overheard by any third parties. 

•I will ensure at the end of any online communications I will close securely.

prior to our meeting I will send a link. You do not need to download anything just to click on the link that will take you to the online waiting room where I will let you in.

Finding a safe and comfortable place in your own private space where you will not be overheard or disturbed when you are undertaking distant counselling is also important so that confidentiality of our work together is maintained. 

Also ensuring that you have access to password protected WI-FI that has sufficient speed, generally if your internet speed is sufficient for You Tube it will be ok for video conferencing. It is also recommended that where possible you use a private, password protected computer whereby you can secure it and emails from unauthorised viewing. You may also prefer to wear earphones which not only improves the sound quality, but also enhances privacy.

All of our work together is confidential and so it would not be appropriate to record any session content without the explicit consent of both parties or to share any contents including any written materials on social media.

In order for me to comply with my professional obligations and in case of emergencies it is important that I know your location. Therefore, if you plan to be at a different location for an online session, please can you let me know before we begin in order for me to update my details. 


•In the event that we lose connection during an online session or if I am not able to email you prior to our arranged session time due to technical difficulties then I will text you to let you know and if you experience any technical difficulties prior to or during online counselling then if you could text me to let me know and we can discuss convenient alternative arrangements.

• If we lose connection during phone counselling, then I will attempt to reconnect by phone; if we are not able to reconnect then I will text you to let you know or if texting is also not available I can email and we can discuss alternative arrangements.



Serena Waite RMBACP and MNCS Accred

Diploma in Humanistic Therapeutic Counselling,( CPCAB level 4)

Diploma in Trauma Therapy Post Graduate level  7

Certificate in Counselling Studies. (CPCAB level 3)

Certificate in Counselling skills.        (CPCAB level 2)

Certificate in Understanding substance misuse (CPCAB level 2)

Certificate in Online and Telephone counselling

Certificate in Trauma/ Neuroscience

Certificate in Online and Telephone counselling ( Counselling Tutor)

Certificate in Relationships/ Couples 

Certificate in understanding Bipolar

Certificates in Anatomy & Physiology

I also qualified and worked for 15 years in complementary therapies and although I no longer practice body treatments, my extensive work and research in this field has enriched my understanding of the impact on our physiology and mental health following trauma.


Shorter courses ranging from 1 to 3 days and 10 days


Working with suicide and self harm

Suicide prevention and awareness training


Trauma, PTSD & CPTSD


Trauma memories, flashbacks, triggers

Relational trauma

Neuroscience, trauma and the body ( physiology of trauma)

Working with shame

Attachment styles and social engagement system

Attachment & trauma

Mental health and the body

Understanding and using CBT


Anxiety and Depression


Online Therapy CPD training ( Telehealth for mental health)

Moving to online practice ( Online Therapy institute )

Social justice

Internal Family systems

Transgenerational trauma

Vicarious trauma

Difference and diversity

Introduction to Person Centred Creative Arts


My personal interests, personal experience, and areas of continual professional development also include ongoing research through reading, online talks and webinars on:

Trauma, Bipolar, Identity, Loss, Attachments and Relationships, Depression and Anxiety, Mindfullness, Eating Disorders, Suicide, Complementary therapies, Spirituality.

My background and personal experience is working with Charities supporting mental health, working with people in highly stressed working environments, offering therapeutic assistance in care settings and with people in care roles, working alongside people experiencing the difficulties associated with being homeless and working in the field of complementary therapies.

My passion in our whole being and path into supporting mental health began with my own personal experiences of trauma and stress and my research and work with complementary therapies.




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